Refund policy

Return & Refund Policy

At Norvale Stores, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.

Returns

We offer a 30-day return policy, which means you have 30 days from the date you receive your order to request a return.

To be eligible for a return, your item must:

  • Be unused, unworn, and in the same condition as received.

  • Include all original tags and packaging.

  • Be accompanied by your receipt or proof of purchase.

How to Start a Return

To request a return, please get in touch with us at norvalestores@gmail.com with your order number and the reason for your return.

If your return is approved, we'll provide:

  • A return authorization.

  • Return shipping instructions.

  • A return shipping label (if applicable).

Please do not send items back without contacting us first, as unauthorized returns cannot be accepted.

If you have any questions about your return, you can always reach us at norvalestores@gmail.com.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.

If your item is:

  • Damaged,

  • Defective, or

  • Incorrect,

Contact us within 48 hours of delivery with your order number and clear photos of the issue. We'll review your claim and work quickly to provide a replacement or refund where appropriate.

Non-Returnable Items

The following items cannot be returned:

  • Perishable goods (such as food, flowers, or plants).

  • Custom-made or personalized products.

  • Personal care and hygiene products.

  • Hazardous materials, flammable liquids, or gases.

  • Gift cards.

  • Clearance or sale items (unless required by applicable law).

If you're unsure whether your item is eligible for a return, please get in touch with us before requesting one.

Exchanges

We do not offer direct exchanges.

If you'd like a different item, return the eligible product for a refund and place a new order once your return has been approved.

European Union Customers

If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days of receiving it without providing a reason.

To qualify:

  • The item must be unused and in its original condition.

  • All original packaging and tags must be included.

  • Proof of purchase is required.

Refunds

Once we receive and inspect your returned item, we'll notify you whether your refund has been approved.

If approved:

  • Your refund will be issued to your original payment method.

  • Refunds are typically processed within 10 business days after approval.

Please note that your bank or payment provider may require additional time to post the refund to your account.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at norvalestores@gmail.com.

Contact Us

If you have any questions regarding returns or refunds, please contact us at:

Email: norvalestores@gmail.com