Shipping policy
Shipping Policy
At Norvale Stores, we're committed to delivering your order as quickly and efficiently as possible. Please read our Shipping Policy carefully before placing your order.
Order Processing
Once your order is placed and payment has been successfully confirmed, we begin preparing your order for shipment.
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Processing Time: 1–2 business days (24–48 hours)
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Orders are processed Monday through Friday, excluding public holidays.
During peak seasons or promotional periods, processing times may be slightly longer.
Shipping
We work with trusted shipping partners to ensure your order is delivered safely and efficiently.
Shipping methods are selected based on your delivery location, product availability, and package size to provide the best possible delivery experience.
Shipping Rates
We are pleased to offer FREE Standard Shipping on all orders, with no minimum purchase required.
There are no additional shipping charges at checkout unless otherwise stated for special shipping services or limited-time promotions.
Estimated Delivery Time
After your order has been processed, standard delivery typically takes 8–12 business days.
Please note that delivery times are estimates and may vary due to circumstances beyond our control, including:
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Customs inspections
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Shipping carrier delays
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Weather conditions
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Public holidays
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High shipping volumes
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Remote delivery locations
Norvale Stores cannot guarantee exact delivery dates.
Order Tracking
Once your order has been shipped, you'll receive a shipping confirmation email containing your tracking number.
Please allow up to 48 hours for the tracking information to appear after you receive your shipping confirmation.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address during checkout.
Norvale Stores is not responsible for delays, lost packages, or failed deliveries resulting from incorrect or incomplete shipping information provided by the customer.
If you notice an error in your shipping address, please contact us as soon as possible. While we will do our best to assist, we cannot guarantee address changes once an order has entered processing.
Lost, Delayed, or Undelivered Packages
If your order has not arrived within the estimated delivery timeframe, please contact us at norvalestores@gmail.com.
We'll work with the shipping carrier to investigate the shipment and, where appropriate, arrange a replacement or refund in accordance with our policies.
Please note that delays caused by customs, weather conditions, or shipping carriers are outside our control.
Customs & Import Duties
International orders may be subject to customs duties, taxes, or import fees imposed by your country's customs authority.
Any applicable customs charges are the responsibility of the customer unless otherwise required by law.
Contact Us
If you have any questions about your order or our Shipping Policy, please contact us:
Norvale Stores
Email: norvalestores@gmail.com